Privacy Policy

1. Introduction

Cordial Jewelry ("we," "us," or "our") operates the website giftcordial.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. Please read this policy carefully. By using our website, you agree to the practices described herein.

We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about this policy or our data practices, please contact us at [email protected].

2. Information We Collect

We collect information that you provide directly to us, as well as information that is gathered automatically when you use our website.

Personal Information You Provide:

When you place an order, create an account, or contact us, we may collect:

• Your name and email address
• Shipping and billing addresses
• Phone number
• Payment information (processed securely by our payment provider; we do not store card details)
• Order history and correspondence

Information Collected Automatically:

When you browse our website, we may automatically collect:

• IP address and browser type
• Pages viewed and time spent on the site
• Referring website or link
• Device information

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and returns
• Communicate with you about your orders, account, or inquiries
• Send order confirmations, shipping updates, and return notifications
• Improve our website, products, and customer experience
• Prevent fraud and ensure the security of our website
• Comply with legal obligations

We will not send you marketing emails unless you have opted in to receive them. You may opt out of marketing communications at any time.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share information with trusted third parties who help us operate our business, such as payment processors, shipping carriers, and email delivery services. These providers are contractually obligated to use your data only to provide the services we have engaged them for.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure payment processing, and access controls on our systems.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

• Essential Cookies: Required for the website to function properly, such as maintaining your shopping cart and login session.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it. These are set only with your consent.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Opt out of receiving marketing communications from us.
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

Cordial Jewelry is based in India and our primary data processing occurs in India. When you access our website from outside India, your information may be transferred to, stored, and processed in India. By using our website, you consent to the transfer of your information to India and other countries where our service providers operate.

We ensure that appropriate safeguards are in place for international transfers, including contractual obligations with our service providers to protect your data in accordance with applicable laws.

9. Children's Privacy

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Effective date" at the top of this page and, for material changes, provide a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Cordial Connect App Privacy

This section applies specifically to Cordial Connect, a TikTok content management application offered by Cordial Jewelry. When you authorize Cordial Connect to access your TikTok account:

Data We Access via TikTok

• Profile Information: We access your TikTok display name, avatar, and bio to display your profile within the app.
• Statistics: We access your follower count, following count, likes count, and video count to provide analytics on your dashboard.
• Video Content: We access your video list with titles, view counts, and engagement metrics to help you manage your content.
• Content Publishing: With your authorization, we can upload video drafts to your TikTok inbox for you to review and publish.

How We Use This Data

All TikTok data accessed via Cordial Connect is used solely to provide content management and analytics features within the app. Cordial Jewelry does not store your TikTok data on its servers beyond your active session and never shares your TikTok data with third parties. You can revoke access at any time through your TikTok settings under "Authorized Apps."

Data Retention

TikTok access tokens are encrypted and stored securely. You can disconnect Cordial Connect at any time, which will immediately revoke access to your TikTok data upon your next session.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Instagram: @gift.cordial

Cordial Jewelry is operated from India. For the purposes of data protection law, the data controller is Cordial Jewelry.